Have you ever gone to baggage claim and gasped in horror realizing that mangled lump of polycarbon rolling around the carousel has your luggage tag on it? Did you know that many airlines have a policy to reimburse or even replace your damaged bag? Well they do. Each airline has its own policy on this practice but most of them are the same. That is, if a handle is broken or torn off, the bag will qualify for a damage claim.
I first found out about this when a travel buddy of mine was flying from St Louis to Birmingham. When he arrived in Birmingham his checked bag had a handle completely ripped off of it. He took the bag over to Southwest and asked if there was any recourse for the damage. The Southwest agent told him that since it was a handle he could file a damage report and the airline would reimburse him for the cost of replacing the damaged luggage with a similar item. And, because the damaged bag had to be left with the report, Southwest gave him an enormous SWA duffel bag to transfer his clothing into. That is some pretty good customer service.
Fast-forward a few months to the Thanksgiving holidays. I was coming back from a relaxing holiday trip to Key West and was in baggage claim to retrieve my luggage. My bag looked fine upon approach but when I went to take it off the turnstile I noticed the top handle was detached on one side. Detached is a nice way to say that it had been ripped out of the frame of the bag by the rivets and screws. I was so ready to get home I did not even think about taking the bag to the Delta agent and asking about their damage policy. I just rolled the battered suitcase out to my car and went home.
On the drive home it occurred to me I should have filed a damage report. I was pretty sure that it was too late since I had left the airport, but thought I would call Delta when I got home and ask if there was anything that could be done. To my surprise, the Delta representative told me I could go to their Web site and download a damage form, take my bag to the airport and leave them with a Delta baggage agent. As long as I did this within a 24-hour time frame they would work with me. I was astonished and very happy I had called Delta.
About one month later I got a call from Delta telling me they had processed my damage report and would be sending me a brand-new Samsonite that was similar in size and function to the bag they had damaged. Samsonite? Really? Because the bag that was damaged was like a California Packer or something like that. This was awesome news.
A week later the new bag arrived at my home. It had been shipped directly from the factory and was still in the plastic. Now that is good customer service. It is also testimony to the old saying, “It never hurts to ask.”
For more information on Delta’s lost or damaged baggage policies or to download a claim form Click Here.
For more information on Southwest’s lost or damaged baggage policies Click Here.
Good news road warriors, Delta’s new app for BlackBerry has arrived. Now BlackBerry users can check in and get their eBoarding Pass with just a click or two. They can even set a reminder of where their car is parked at the airport.
• View flight status and gate information
• Search upcoming flight schedules
• Access your SkyMiles® account information
• View airport information and weather updates
For devices running on BlackBerry OS 5.0 or higher.
Posted on July 19, 2010
Filed Under Travel Style | Comments Off
A warm Medjet welcome to our newest guest Blogger, Carolyn W. Paddock. After more than eighteen years in commercial and corporate aviation, Carolyn brings her expertise to the world via her travel blog: In-Flight Insider. Based on her philosophy that not only should safety and comfort be mandatory, but glamour and elegance should be too. In-Flight Insider provides travelers with the latest luxury trends and practical insider tips on travel preparation, health, safety, style, and products– all designed to upgrade their flying and travel experience. Carolyn has created a resource for the discriminating traveler that combines her hands-on experience gained with over nine million miles in the air with her knowledge of the most practical and luxurious travel products the world has to offer.
Whether you’re buying your luggage on line or in a store, there are many options to consider before making a purchase. There are so many individual considerations, that making a decision can be difficult.
Do I want two wheels, four wheels, or none? Should I buy a large garment bag or a smaller one that holds only a suit or two? Will I be checking this bag or carrying it on board? Will I be flying commercially, privately or both?
Whatever your travel patterns and personal needs, there are specific criteria you should always consider. Keep in mind, you don’t always have to spend a lot to get a good bag, so long as it meets certain standards.
1. CARRY-ON LUGGAGE
If possible, you should test-roll the bag in person before buying it to make sure it’s comfortable for you. I’ve tried many different roll-aboards over the years, and these are the criteria and potential pitfalls I’ve discovered.
2. LUGGAGE HOOKS FOR ROLL-ABOARD BAGS
3. CHECKED LUGGAGE
4. DESIGN AND CONSTRUCTION
5. COLORS AND PATTERNS